← All client work
Northlight Clinics
·
Healthcare
Every ticket triaged before nine
Patient and staff tickets land in the right queue with a draft reply attached.
4x
Faster first reply
92%
Routed right first time
24/7
Coverage
The problem
Front desk staff sorted every message by hand, so urgent ones waited behind password resets.
What we built
Each ticket is read, tagged for urgency and topic, routed to the right queue and given a draft reply from the clinic handbook.
What changed
Urgent tickets reach a person in minutes. Staff check and send instead of writing from scratch.